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Resolution Center
Visit our Resolution Centre to see the next step for your case
Community
Find answers or join the conversation
Ticket Support
For our merchants request a ticket for faster support or contact customer service
FAQ
Community Frequently Asked Questions
Merchant Integration Technical Support questions
Global Question
If you’re having trouble logging into your account, double check your login details or your Internet connection. If you still need help, contact our customer support centre.
PayGam is currently available in The Gambia but we will soon be operating in the rest of Africa.
If you paid your merchant with PayGam wallet, the money will be refunded to your PayGam account. After you have received the refund, you can cash out at any of our agent branches if you wish to.
Product Information
PayGam Help Community
You can find this on your account setting menu.
If the Top-Up status is "Pending", it means that your payment has been received by PayGam and is currently being processed.
A 'confirmed' PayGam account address means that the billing address you used for your account has been registered and verified by the PayGam registration team.